hollidazed.co.uk

Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.

UX

Digital as physical objects

In a world where so many of us carry screens in our pockets, does the world need more, and increasingly, larger screens in our public spaces?

Manchester Central Library

This is a picture taken in Manchester Central Library.

There’s …

When is User Experience (UX) and Service Design the same thing?

I get asked this question a lot. My thoughts:

In my experience, most of the best ‘experience’ practitioners or agencies think about the full end to end experience of a product or service.

Whether they get to design the full …

The death and resurrection of the user persona, proto-persona, and more

neighbours

Image – Neighbours

A conversation last week got me thinking again about personas. Then I shared this:

“we have personas” is normally the start of a difficult conversation that involves the question “have you spoken to any real users?”

UXPA – The State of UX

Despite the imperfections