Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.


Summer anniversaries

Speaking and events – Summer 2022

Book launch and speaking update

Speaking at UX Bristol 2021

Living in the future: reflections from Services Week 2020

Last week was Services Week – organised by the Government Digital Service as a series of events for UK government, but very much a celebration of work across different design and digital teams in the UK. It was noticeable how …

What is blocking your organisation from designing good services?

A retrospective from UX London 2017: Leading Service Design workshop with Kate Tarling

UX London: Leading Service Design workshop
Image – Conor Ward

At the end of May, I ran an afternoon workshop with Kate Tarling at UX London 2017.

We called the workshop Leading

Digital Leaders Week 2017: Citizen Experience forum

I was part of a round table forum this afternoon for Digital Leaders week: North West Salon: Citizen Experience.

I was invited as one of the keynote speakers along with Stephen Morris, Director of Programmes at UKCloud.

The event …

Speaking in 2017

Cross-government design meeting 18

Image – YanaYabbers

I’ve just been updating my speaking page. I’m looking forward to being part of a number of events this year.

My first talk of the year was for the cross-government design meeting 18. This is a …

UXPA – The State of UX

Speaking roundup

The last 12 months

Speaking 2013

Refresh Edinburgh