hollidazed.co.uk

Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.

organisation design

Designing better organisations: Why internal user experience matters to delivering better services

Collective, small, actions as culture

It’s great that these principles for creating a digital delivery culture are still being talked about at DWP Digital.

Principles for creating a digital delivery culture

Jon Osborn has written about a workshop we ran with Zoe Gould earlier this summer as part of a DWP …

Knowing when you’re at the tea party

Alice in Wonderland
Alice in Wonderland, the Walt Disney animated adaption of Alice’s Adventures in Wonderland

Lewis Carroll’s 1865 novel tells the story of a girl named Alice who falls through a rabbit hole into a fantasy world.

Alice eventually stumbles upon a …

Let’s pretend

Yesterday, I shared some quotes from Inventing the future: Postcapitalism and a World Without Work by Alex Williams and Nick Snick.

Here are some more thoughts about imaging the future.

The alternative as a utopian future

Science fiction has a …

The gentle art of stopping

The mission

Missions are built on words then actions

The mission
Image – nasamarshall

Mission: An important assignment given to a person or group of people…

The words we start with are important. I’ve been thinking about mission statements as something most organisations, …

What doesn’t hurt can eventually kill you

Inertia is the biggest killer in the workplace

We don’t always notice what’s going to hurt us.

If one person in your organisation, department, or team doesn’t care then that probably doesn’t hurt you. But if one person doesn’t care …

The technology trap

Are you building momentum or applying the brakes?

Picture of graffiti
Image – jonasb

“Technology and technology-driven change has virtually nothing to do with igniting a transformation from good to great. Technology can accelerate a transformation, but technology cannot cause a transformation”

Jim

The advantage of facing forwards

Sign pointing forwards

Image – hollidaypics

We all face forwards.

So there’s a choice. Whatever you’re facing, you can choose to work through what’s in front of you.

What’s in front of you is the next opportunity. It’s the next group of people …

Scaling user-centred design

Supersized. Making design work in large organisations

I’ve spent 20 months growing a design team in the UK government’s largest public sector department. Think of this as a mid-term report and what I’ve already learned working in the education, media, arts, and charity sectors.

In government I …

Currency

The relationships we build with people at work

I’ve been thinking about how we build relationships.

This is the most important thing most of us do at work. It’s how things get done. How tensions are resolved. How decisions get …

Disrupters vs Unifiers

Learning to play distinct roles at different times

skakespeare-macbeth

Shakespeare’s Macbeth: Act 2

I had to ask myself the other week – am I being disruptive enough or have I become a unifier? I think that there’s a distinction. Organisations go …

The bold city

Those that survive will be bold and imaginative

hove-seafront
Hove seafront, September 2005

I spent almost 6 years of my 20’s living in the city of Brighton and Hove. This Guardian article about the new Landmark i360 tower caught my attention …

Everyone wants to solve the problem

What do failing organisations have in common?

Everyone wants to solve the problem, but they want to solve it themselves.

That’s how you get recognition. It’s not recognised as success if you’re seen to depend on somebody else and this …