Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.


Connected: things of the internet versus the Internet of Things (IoT)

When I first wrote about things of the internet it was a deliberate inversion of the Internet of Things.

For the uninitiated, the Internet of Things is the connection of everyday physical objects through the internet (and local networks), enabling …

Designing without an alternative

The importance of digital — part 4

No alternative

No (original image — Tom Magliery)

Design in a digital world is, at least in part, a story of dealing with no alternative.

In government, I see no alternative all the time. From a lack …

Digital by design

The importance of digital — part 3

Lou Downe introducing the Cross-Government Design Meeting at the Design Museum

If you’re following my posts over the last few days you’ll appreciate how important I think digital is as a lens for how we …

The end of digital?

The importance of digital — part 2

The End of Print (David Carson). Is this the end of digital?
The End of Print (David Carson). Is this the end of digital?

Back when I was a design student I discovered David Carson’s book The End of Print.

This book inspired a long term …

Convenience isn’t digital

Why we need a different response to convenience in a digital age

PayPal (instant money transfer)—digital convenience

PayPal (instant money transfer)—digital convenience

Convenience is something that pre-dates the internet. It’s not of the internet.

The local ‘convenience store’ is something most people are familiar …

hub by Premier Inn. Is it digital?

Monzo (the bank of the future). Is it truly digital?

Last week Dan Sheldon shared an article by Jason Bates, co-founder of Monzo, comparing it to my list of things of the internet.

Things of the internet...

Jason outlined a similar set …

Things of the internet

Designing services for the digital age in response to raised expectations

For a series of recent talks I’ve given, I’ve been thinking about the changing expectations that people have for services that are ‘digital’.

Services are a familiar part of …