hollidazed.co.uk

Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.

Government

How to work in the open in government

The gates of UK Parliament
The gates of UK Parliament (Creative Commons License)

I recently commented on this Guardian article:Benefits system automation could plunge claimants deeper into poverty.…

Knowing when you’re at the tea party

Alice in Wonderland
Alice in Wonderland, the Walt Disney animated adaption of Alice’s Adventures in Wonderland

Lewis Carroll’s 1865 novel tells the story of a girl named Alice who falls through a rabbit hole into a fantasy world.

Alice eventually stumbles upon a …

Why we hire design specialists

What is the user need?

A relentless focus on the people we’re designing for.

At DWP Digital we hire specialists to help us deliver user-centred design. Up until now we’ve focussed on interaction design, content design, user research and front-end development. As I’ve written about …

The needs of government

It’s okay for government to have needs. I always work with this presumption in mind:

Understanding user needs and understanding the needs of government isn’t a choice. You need to do both.

We start with user needs. Services designed to …

The problem with ‘customer’

Why it’s important that we’re having the conversation

Customer User Stickers

Image – As with everything, there’s a GDS sticker for that

It’s always interesting when a single tweet like this attracts some attention or starts a bigger conversation.

I’m noticing the word

Thinking about how we use evidence in user-centred design

What can you do now?