How to work in the open in government
I recently commented on this Guardian article:Benefits system automation could plunge claimants deeper into poverty.…
Government
Knowing when you’re at the tea party
Alice in Wonderland, the Walt Disney animated adaption of Alice’s Adventures in Wonderland
Lewis Carroll’s 1865 novel tells the story of a girl named Alice who falls through a rabbit hole into a fantasy world.
Alice eventually stumbles upon a …
Why we hire design specialists
A relentless focus on the people we’re designing for.
At DWP Digital we hire specialists to help us deliver user-centred design. Up until now we’ve focussed on interaction design, content design, user research and front-end development. As I’ve written about …
The needs of government
It’s okay for government to have needs. I always work with this presumption in mind:
Understanding user needs and understanding the needs of government isn’t a choice. You need to do both.
We start with user needs. Services designed to …
The problem with ‘customer’
Why it’s important that we’re having the conversation
Image – As with everything, there’s a GDS sticker for that
It’s always interesting when a single tweet like this attracts some attention or starts a bigger conversation.
…I’m noticing the word