hollidazed.co.uk

Hello, I’m Ben Holliday. This is my blog where I’ve been writing for 15 years. You will find posts here about design, services, product and leadership. You can also follow my regular updates on Twitter.

Content Design

The problem with ‘customer’

Why it’s important that we’re having the conversation

Customer User Stickers

Image – As with everything, there’s a GDS sticker for that

It’s always interesting when a single tweet like this attracts some attention or starts a bigger conversation.

I’m noticing the word

Fuzzy words and actions

Your mission is only as good as your focus

fuzzy

Image – snerkology

Fuzzy is how I describe things that are unclear.

It’s like squinting, or if you wear glasses taking them off. Everything you’re looking at is out of focus. …

Content design for service design